Which of the following is NOT one of the five business priorities?

Which of the following is NOT one of the five business priorities?

• A. People
• B. Strategic objectives
• C. Financial management objectives
• D. Customer Satisfaction

Answer: (D)

In this kind of framework, the five priorities are the areas you actively invest in to drive the organization’s performance: how you develop and support your people, how you set and pursue strategic objectives, how you manage and deploy financial resources, how you deliver services and run operations, and how you use information and governance to steer the business. Customer satisfaction is a crucial result you want to achieve, but it’s not listed as a separate priority. It reflects how well you perform in those five areas—improved people practices, clear strategy, solid finances, efficient service delivery, and good information governance tend to produce higher satisfaction. So, while customer satisfaction matters, it isn’t one of the five core priorities in this framework.

In this kind of framework, the five priorities are the areas you actively invest in to drive the organization’s performance: how you develop and support your people, how you set and pursue strategic objectives, how you manage and deploy financial resources, how you deliver services and run operations, and how you use information and governance to steer the business. Customer satisfaction is a crucial result you want to achieve, but it’s not listed as a separate priority. It reflects how well you perform in those five areas—improved people practices, clear strategy, solid finances, efficient service delivery, and good information governance tend to produce higher satisfaction. So, while customer satisfaction matters, it isn’t one of the five core priorities in this framework.